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Adverse Weather Delivery Update
Delivery costs and timescales
Can I have Free Delivery?
Can I choose my delivery day?
Where do you deliver to?
What is your moneyback guarantee?
How long do I have to return an item?
Are any products excluded from this poli...
How long will it take to get a refund?
Can I exchange any unwanted products?
My order hasn't arrived in the agre...
There is an item missing from my order
My delivery has arrived damaged
Can I have a refund of my delivery charg...
Can I change my shipping address?
Do you have a shop?
Do your products have a Use-by/Best Befo...
How do I get a VAT receipt?
How do I claim VAT back?
Can I get VAT deducted at the Checkout?
Why do I need an account?
Are my credit and debit cards saved in M...
How can I update my name, address and ph...
How can I change my email address?
How can I collect reward points?
How do I earn referral points?
Where do I find my referral code?
How do I find out how many points I have...
How much is 1 reward point worth?
Track Your Order
Can I track my order?
Where is my order?
Will you call me before my order arrives...
Amending Your Order
Can I change my order?
Can I change the shipping address?
Can I change the delivery service?
How can I cancel my order?
What are the Distance Selling Regulation...
Placing an Order
How do I place an order?
Can the delivery address be different th...
How will I know that my order was succes...
Can I send an order to more than one del...
Can I place an order for out of stock it...
What payment options do you accept?
What is Verified by Visa?
Do you accept Amex, Visa Electron or Las...
Is it safe to order online?
What is the card validation/ security co...
How do I return an item?
How long will it take for you to refund ...
Can I get reward points instead of a ref...
I've lost my delivery note, can I s...
How long will it take for you to get my ...
Motivation & Support
Will I receive support from you whilst o...
Do I have a local consultant?
How can I control my snacking problem?
Once I lose weight, how do I keep it off...
What do I do if I stop losing weight?
I can only eat Halal meat, can I eat you...
Which of your products contain nuts (or ...
Which of your products contain egg?
Which of your products contain soya?
I'm a vegetarian, can I eat your pr...
Is the Saints & Slimmers diet suitab...
I'm on medication, can I follow you...
If I am pregnant can I follow your plan?
Can I use your products whilst breastfee...
I'm a diabetic, is your plan safe t...
What types of exercise are best to do wh...
What is the BMI, and how is it calculate...
What is the BMR, and how is it calculate...
Should I introduce exercise / increase m...
How does the Saints & Slimmers plan ...
How does calorie management help me lose...
How quickly will I see results while fol...
What is the science behind your plan?
How will your plan help me to lose weigh...
Where can I buy your products?
What are meal replacements?
Are your products safe?
Do meal replacements work?
How should I mix your meal replacement p...
What is Subscription ordering?
What are the benefits of Subscription or...
Can I cancel a Subscription order?
Can I skip an order if on holiday?
Can I change my delivery date?
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